FAQs

Mortgage Ezy is one of Australia’s leading mortgage managers – providing property owners and investors with a genuine alternative to the ‘big four’. We were founded in 2001 and distribute our award-winning products and solutions exclusively through mortgage brokers.

We’re very proud of the range of products we can offer at Mortgage Ezy. From first-home buyers and next-home buyers, to investors and non-residents – we have sourced marketing-leading products to suit just about any home loan requirement.

Mortgage Ezy offers a genuine alternative to the ‘big four’ for home loans. From our beginnings in 2001 we challenged the status quo by providing affordable funding through our network of accredited mortgage brokers – providing customised, fully featured loans at low rates. We’re passionate about what we do, and treat everyone as an individual not just a number.

The interest rates on our home loans vary and have different qualifying criteria. This means that the rates that are available to you depend on your individual circumstances. The highest rate in our range of products is currently 8.95% – however the majority of our customers are able to access loans at much lower market-leading rates.

A BSB (Bank-State-Branch) is a six-digit number that identifies banks and branches across Australia.

 You can find your BSB number on the Settlement letter or Loan Statements and use it to log-in to our online banking portal or download the relevant forms on our website.

You can request changes to your loan account facility by filling out the forms available on our website. Visit Mezy forms to access the necessary documents for managing your loan account, such as direct debit request forms, third party nomination and the discharge authority forms.

Account statements are issued bi-annually. You can access your loan account statements through our online banking platform at Existing Clients.
Enter the BSB number from your Settlement Letter or Loan Statements to log in. For ad hoc requests, kindly contact our client care team at 07 5554 3333.

You can check your loan account balance by visiting Existing Client.
Enter the BSB number from your Settlement Letter and Loan Statement to log in to our online banking portal.

To change your loan payment frequency, visit Mezy forms to download and complete the loan repayment form. Fill in the form and email it to clientcare@mezy.com.au for processing.
Please note that we require a ‘wet signature’ to process these changes, meaning you need to physically sign the form in ink before sending it to us electronically.

To set up a direct debit request, visit Mezy forms to download and complete the direct debit form. Fill in the form and email it to clientcare@mezy.com.au for processing.
Please note that we require a ‘wet signature’ to process these changes, meaning you need to physically sign the form in ink before sending it to us electronically.

You can email your fixed rate request or follow-up to phd@mezy.com.au and we will call you within 24hrs.

You can email your rate review request or follow-up to phd@mezy.com.au and we will call you within 24hrs.

To access more than the set limit from your redraw account, visit Mezy forms to download and complete the redraw request form. Fill in the form and email it to clientcare@mezy.com.au for processing.
Please note that we require a ‘wet signature’ to process these changes, meaning you need to physically sign the form in ink before sending it to us electronically.

To initiate a discharge request, visit Mezy forms to download and complete the discharge authority form. Fill in the form and email it to clientcare@mezy.com.au for processing.
Please note that we require a ‘wet signature’ to proceed with the discharge, meaning you need to physically sign the form in ink before sending it to us electronically.

Our standard processing time for a loan discharge is 21 business days. Contact our live chat support on the website or call 07 5554 3333 for further inquiries.

Your debit card will arrive within 7-10 business days after the settlement of your loan.